: Try to bring in words like "you" or "your" as late as possible in a difficult conversation to reduce defensiveness.
: The 2018 film Being Frank (also known as You Can Choose Your Family ) is a comedy about a young man who discovers his father leads a secret double life with another family. Being Frank
: When delivering difficult news, it is often more effective to ask questions (e.g., "Could you explain what happened?") rather than making direct accusatory statements. : Try to bring in words like "you"
: Being frank is especially useful at the end of discovery sessions or when a "referee" is needed for tough business decisions. Being Frank