: Your payment method is generally charged once you confirm a delivery time for these special items.
: This fee is typically waived if the product is unopened or if the return occurs in specific states like AL, CO, HI, IA, MS, OH, OK, and SC.
Best Buy's program allows customers to purchase products that are part of an expanded online selection but are not typically stocked in local retail stores. These items often include high-end appliances, professional-grade equipment, or unique tech configurations. How the Process Works best buy special order products
: Custom or personalized orders (which are distinct from "special orders") are often non-returnable . Comparison of Order Types Standard Online Order Special Order Availability In-store or Online Online only (expanded selection) Delivery Time Standard (3-5 days) Longer ; scheduled via phone call Restocking Fee 0% (most items) 15% of purchase price Delivery Scope Room of choice (large items) Entryway/Garage only Best Buy Return & Exchange Policy
: Special order items are delivered only to the entryway of your home or garage. Unlike standard large appliance delivery, they may not include unboxing or placement in a specific room. Return Policy & Fees : Your payment method is generally charged once
: Most special orders must be returned within 15 days for standard members, while My Best Buy Plus™ and Total™ members may have up to 60 days .
: Within 2–7 business days of your purchase, a Best Buy agent will call you to schedule the delivery. Unlike standard large appliance delivery, they may not
: Special order products are clearly marked in your online cart during the checkout process on BestBuy.com .