(pioneer in using smart lockers and automated systems) Macy's and Kohl's Critical Challenges & Best Practices
The market, often referred to as "click-and-collect," has evolved from a convenience to a retail necessity in 2026 . The U.S. market is projected to reach approximately $177.9 billion this year, representing a 15.3% year-over-year increase . Market Snapshot 2026 buy online pickup in store today
: Approximately 87% of retailers now offer a BOPIS option. (pioneer in using smart lockers and automated systems)
Retailers leverage BOPIS as a revenue multiplier and operational efficiency tool: Market Snapshot 2026 : Approximately 87% of retailers
preferred pickup in 2023 for safety and verification. Fashion
: Over 68% of U.S. shoppers have used BOPIS at least once, with roughly 22.1% using it regularly.
: 35% of consumers choose this method because they want their items on the same day they order.
