Penny, a self-absorbed journalist staying at the hotel, tries to write a review while dealing with a broken computer and interacting superficially with the other characters.

All characters, whether knowingly or not, are linked by their presence at or connection to the same Global Hotel.

Clare, Sara’s grieving younger sister, visits the hotel to understand her sister's last moments, interacting with the receptionist and a bellboy named Duncan, who was present during the accident. Key Themes and Structure

Here is how the story is assembled through its different sections: