: A major source of the night's problems, the dog constantly escapes, leading to chases and further trouble.
: One of Nell's children gets injured and stuck in a trap at the hospital. One Christmas Eve YIFY
The "chaos" begins when a man named Reggie trips on ice while trying to leave an abandoned puppy at Nell's doorstep. Nell discovers him and takes both the man and the puppy to the hospital, setting off a chain reaction of unfortunate events: : A major source of the night's problems,