Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur.
Use mistakes (yours or the client’s) as learning moments. Process Consultation Revisited: Building the He...
Every question or comment changes the client's perspective. Schein’s work emphasizes that a consultant interacts with
The client asks the consultant to diagnose the "sick" organization and prescribe a cure. Process Consultation Revisited: Building the He...
Schein outlines ten rules to guide the consultant’s behavior:
The consultant involves the client in every step, ensuring the client owns both the problem and the solution. The 10 Principles of Process Consultation