Tagged

: Provides a Tags report to monitor conversation types and training needs.

: Allows users to use tags as conditions in the report builder for flexible data filtering.

: Use "Detailed View" sections to compare the performance of different keyword tags or customer interest categories against each other or against competitors. Tagged

: View the most frequent topics over a selected date range to see what is currently "trending" in your data.

A (or Tagged report) is a data visualization tool used primarily in customer service and marketing to track the volume and trends of specific conversation themes. By tagging interactions with relevant "Topics," businesses can identify the primary reasons customers reach out and uncover recurring pain points. Key Benefits of a Topics Report : Provides a Tags report to monitor conversation

: Offers a Topics report with "Trending Topics" and "Detailed View" sections.

: Most advanced reports allow you to filter by multiple topics simultaneously (up to 40 in some platforms) and view data through topic hierarchies (main categories vs. sub-topics). : View the most frequent topics over a

: Use data on recurring issues (e.g., a "Defective Product" tag) to provide actionable feedback to product or QA teams.