Delivery times were often longer than estimated, and customer service could be hard to reach. Since Vroom is closed, Car Shopping From Home: Carvana vs Vroom vs CarMax
Here is the previous, historically documented guide to buying a car from Vroom for context: vroom car buying
Vroom facilitated financing through partners like Chase and Ally. Documents were signed electronically, and buyers uploaded identification and insurance. Delivery times were often longer than estimated, and
Vehicles were shipped to the buyer's home within 10–14 days, though reports indicated this process could be slow. vroom car buying